Meals of the hotel industry: inclusion figure-t-elle au menu?

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The inclusion of people with disabilities in the hotel and catering trades? You do not think about it, way too complicated! So, under the impetus of the employers’ organizations of the professional branch HCR (Hotels, cafes, restaurants), agreements with the Agefiph (Fund for the integration of disabled people in the private sector) were signed to try to mobilize this environment professional still too little inclusive.

A series of actions

The branch is thus piloting a series of support and counseling actions for its members in order to promote the employment of people with disabilities. For example, it produces communication tools and may be required to perform sourcing for recruiting candidates on qualified positions: kitchen, room, accommodation. The creation of joint committees has also been negotiated to promote the recruitment and retention of this public. In addition, the Social Committee examines the requests for one-off assistance relating to health and welfare, defines and proposes the objectives to be achieved and actions intended to help and anticipate the needs of employees, such as helping caregivers or setting up place of a disability pension.

A sector difficult to reach

As Rachel Bouvard, disability mission manager at the Gni (National Group of Independents) explains: ” We often see that there are brakes to be raised on both sides. On the one hand, at the level of our establishments which imagine that a person with a disability will not be able to integrate our trades and, on the other hand, among young people and adults who think that their disability is incompatible with the professions of the profession. restoration “. To break down these barriers, the two unions, Gni and Umih (Union of Trades and Industries of the hotel industry), therefore offer dedicated support, in accordance with the law, as Roland Hehuy, president of Umih, points out: ” We started from the 2005 law that makes it mandatory in our companies with 20 or more employees to have a minimum of 6% of employees with disabilities. We spent time convincing and lifting all the brakes and all the reluctance. Outside of regulation, we must reach out to all businesses to become inclusive. “.

Image result for hotel buffetGolden opportunities

The sector seems to show the desire to open its doors wider. ” The inclusion of people with disabilities in our industry is a great opportunity to be open to diversity, ” says Rachel Bouvard. Staff who have already taken part in the initiative are also enthusiastic. This is the case of Gwendoline Bencherif, human resources assistant at the Peninsula Paris hotel: “I find that the approach is really positive and necessary because we think very quickly that disability is not compatible. These actions help companies get started and, if we can prove that it is possible, others will want to try the experiment .
The initiative was awarded with an Ocirp Handicap Award 2018, in the category “practices and initiatives of the professional branches “.

The PP denounces that Gure Esku Dago asked the hoteliers of Vitoria for money

The PP denounces that Gure Esku Dago asked the hoteliers of Vitoria for money

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Vitoria, Jun 13 (EFE) .- The Basque PP today denounced the “mass transfer” by the sovereignist platform Gure Esku Dago to hoteliers in Vitoria of a letter requesting the voluntary contribution to this entity of 10 % of the profits of last Sunday.

The letter was sent on the occasion of the finalization in the Alava capital on Sunday of the human chain that united the three Basque capitals in favor of the right to decide.

In her allusion is made to the intention of generating festive atmosphere in the Casco Viejo of the city and for this Gure Esku Dago offered to decorate the streets and bars, and to organize different activities.

In return, the letter states that “the opportunity” is given to the hoteliers to support the platform dynamics with the contribution to this organization of 10% of the profits of that day.

The spokesman of the PP in the Basque Parliament, Borja Semper, has opined that this letter “evokes the darkest and disgusting years of extortion suffered by hoteliers in the autonomous community” to “not be identified as those who did not collaborate” with the left abertzale.

“This is different, it is obvious, but it evokes and sounds like dirty tactics that we thought were happily overcome in the autonomous community,” he lamented.

In declarations to journalists has assured that he knows that there have been restaurateurs in the city who “have felt extorted and violated” and have agreed to pay that 10% “for fear of being singled out.”

“In this country, with what we have lived and what we have gone through, this type of initiatives to many people scare you,” warned the popular leader, who has demanded a strong “reaction” from the Basque institutions.

In addition, he has considered “extraordinarily serious” the participation in what has been called “cadeneta” by the president of the Basque Parliament, Bakartxo Tejería, and the mayor of Vitoria, Gorka Urtaran.

He has requested the appearance in the Chamber of the Minister of Security, Estefanía Beltrán de Heredia, and has said that the PP will request information at the General Meetings of the three territories on the taxation of the accounts of Gure Esku Dago.

Sources from Gure Esku Dago have explained that no such letter has been sent from the General Secretariat of this entity, although they have acknowledged that the remission of these letters has been able to start from “some group” that makes up the movement.

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“Gure Esku Dago has never asked for any kind of financial help from anyone, in fact the human chain has been 100% financed with the inscriptions and the merchandising of it,” the platform said in a statement in which it states that Citizen movement is “independent and self-financed”.

In any case, he assures that in the aforementioned letter it is clearly indicated that the aids “are proposed as voluntary and totally optional” and he asks for “apologies” if any person has been upset because “in no way has this been the intention of the promoters of the initiative “.

Gure Esku Dago concludes that he will take measures so that “these misunderstandings” do not happen again. EFE


How to avoid scams in hotels: 10 tips for traveling quiet this summer

How to avoid scams in hotels: 10 tips for traveling quiet this summer

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  • The user has the right to demand a change of room due to discomfort caused by the company, such as unpleasant noises or smells.
  • When a valuable object disappears in the room, it is very difficult to prove the loss and demand responsibility.
  • If you have paid for a service that is not offered then, the establishment must compensate the customer.
  • Betting on the client is the recommendation of the expert Maricruz Cádiz Gómez, technical director of the Institute for Tourism Quality.

Faced with a scattered and not very detailed regulation, the consumer has to pay close attention to the contract when booking a hotel room. The 15,739 hotel establishments that exist in Spain, according to data from May of this year collected in the National Institute of Statistics (INE), follow a regulation that varies according to the autonomous community.

Despite the differences, Royal Legislative Decree 1/2007 sets a common guideline that protects the consumer. The hotels must always inform of all the services that will then be charged and all the conditions must be detailed. Thus, the hotelier must communicate if the wifi is paid , if access to certain areas such as the spa is restricted or if the cancellation of the reservation involves losing the payment made.

Image result for hotel scamsHotels should always inform of all the services that will be charged

” Hotels are like small cities where many regulations are involved”, exemplifies Maricruz Cádiz, technical director of the Institute for Tourism Quality (ICTE).

The expert insists that, independently of complying with the reference legislation, it is vital to comply with the client’s expectations. “The quality is very related to the expectations that are created in the client, we must inform him adequately”.

When this does not occur, misleading advertising is created. If the client perceives that his / her rights are being violated, the first thing to do is ask for the claim form and complete it . In the event that the establishment refuses, the user can call the Police, as explained by Miguel Ángel Serrano of the Facua legal department, consumer association.

These are the rules that you must know to avoid scams and deceptions this summer.

1. ¿Overbooking of rooms? Sometimes, hotels accept more bookings and exceed the number of rooms available to ensure that none remains empty. Sometimes it happens that the tourist is unpleasantly surprised that the room he booked weeks ago is already occupied.

Faced with this situation, the hotelier is obliged to find another accommodation of the same or better conditions for the same day and all the following contracted. In addition, from Facua recommended to demand some kind of compensation for the inconvenience caused.

2. Noises, smells, flaws … can you change rooms? “For reasons attributable to the hotel, the company must offer a solution, everything that may cause inconvenience should be remedied by the company,” explains Miguel Angel Serrano.

Even so, he adds that we must analyze the concrete case to see the origin of the problem. For example, if the noise is external due to an event such as parties in a locality, the establishment is not responsible.

3. What if an object of value disappears in the room? Although the hotel must guarantee the security of its facilities, in practice it is very difficult to prove the loss of money or expensive objects.

” This is a controversial issue, the user has to prove that he had it,” says Serrano. If you carry objects of high value, it is best to ask at the reception for security services, such as the use of the safe. If this service fails, the hotel would then have responsibility.

4. Is there no food left at breakfast? Unless otherwise stated in the contract and clearly communicated to the client, the user who arrives five minutes before the closing time of the buffet has the right to consume his breakfast, lunch or dinner.

The company is obliged to serve the food when the customer arrives within the designated hours. “Otherwise, we must return the corresponding proportional part,” warns Serrano.

5. Is it legal to charge for extra supplements? Pillows, toothbrushes, shampoo, soaps … Everything that is included in the invoice must appear in the contract and last minute supplements can not be added.

“What is not contemplated in the contract is not required by the company, if a room is contracted, you can not demand extra pillows or sheets, all charges must be communicated to the client,” says the Facua representative .

6. Pay for the reservation? Each establishment can set its own booking conditions as long as the contract is not abusive. Some ask for an advance payment every night, others just a sign or some even a totally free reservation.

That is why it is very important that the consumer read the contract very well . “The reservation conditions have had to be duly communicated to the client, always according to the community’s legislation,” explains Maricruz Cádiz of ICTE.

The contract must specify the cancellation cost

The cancellation cost must also be specified in the contract, which will depend on the region and the hotel’s own regulations.

7. What if the pool is under construction? When a service paid later is not offered, the client has the right to complain to the hotel when the circumstances are not external.

If travelers find the pool under construction, they may demand that they return some of the money . “When a client reserves an accommodation, he does it thinking about all the services he offers, if this service has been essential to pay for the room, as it can be a pool in summer, that proportional part must be reintegrated,” explains Serrano.

In addition, if the breach has been very serious, the client can request “the resolution of the entire contract”.

8. Do all hotels have to be accessible for people with disabilities? The Accessibility Law must always be complied with, but according to Maricruz Cádiz, “thinking about a 100% adaptation for all cases is very complicated”.

The problems are very varied: visual, auditory, mobility … From the Institute for Tourism Quality, insist that it is essential that customers are adequately informed of all access and conditions of accommodation.

“We have detected that there are users who ask and do not know how to give information, the staff should know if there is a step or if a ramp is 20 or 45 degrees, because it is not the same for people who have to travel in It is also necessary to inform if the parking area is too far from the building, if there is adapted furniture … The most important thing is to inform the client when he / she asks for it “, says Cádiz.

9. Is the price linked to quality? Although it is an important factor, prices are free and, in the case of the hotel market, the law of supply and demand is a key factor. Depending on the season, you can triple or quadruple the price of the same room.

Not always the most expensive accommodations will be the best

Image result for hotel scamsAlthough the luxury factor determines to some extent the price, it is not the most important. Hotels with more stars do not have to cost more and, sometimes, a hostel can be worth the same as a luxury establishment, depending on factors such as demand and destination. Not always the most expensive accommodations will be the best, nor the other way around.

10. What time is the ‘check-in’ and the ‘check-out’? When you arrive at the hotel for the first time, the user must perform some registration procedures and the company can establish a schedule for it, as well as the last day. Although each community regulates this issue, in principle the establishment is free to mark a maximum time.

“You have to inform about the departure and entry times of the booking conditions, usually at 12.00, although sometimes this time is earlier than 10.00”, explains the expert.

There are establishments that offer a ‘late check out’, but paying an additional fee.

Rating hotels by points and stars

In Spain there are 17 different hotel classification regulations. While some still have the traditional system that grants more or less stars according to the square meters and the inclusion of accessories such as telephone, safe or air conditioning; There are already many that are adapting to the European qualification system, which instead of giving so much importance to the space, is awarded to the quality in the service.

Two points for offering Wifi, iron or a mirror

The Hotelstars model works with a very detailed scoring system, in which some requirements are obligatory and others optional. The regulations in the Balearic Islands are very similar to this regulation. In it, a 1 star hotel must reach 120 points and one of five stars 700 points. The note is based on very varied elements: from two points for offering Wifi, iron or a mirror, to 6 points for having natural plants.

“In Spain [with the old model] we reach limits of requirements that reach up to the step widths or the distance between walls and handrails”, explains Esther Montalvá Medina, expert in Tourist Law at Legal Travel. “Hoteliers suffer the thousands and millions of euros they have invested every time the regulations change and they have to adapt their facilities.”

Up to 300,000 hotels in 15 countries in Europe follow the model Hotelstars Union. In Spain, among the communities that have more or less equalized their regulation to the European system, in addition to the Baleras Islands, include Castilla y León, Madrid, La Rioja and Galicia. Other communities such as the Basque Country are working along these lines.

With so much variation of norm, not only in Spain, also abroad, it is difficult to trust the number of stars to choose the home of the holidays. Finally, we must remember that the 6 or 7 stars do not exist in Spain and that it is only a marketing facade.

The opinion of the expert

‘Betting on the client’, by Maricruz Cádiz Gómez. Technical director of the Institute for Tourism Quality

Undoubtedly, the Spanish tourism industry has a broad regulatory framework; However, the high level of competition and the increasingly informed and experienced tourists demand ‘something more’ . And this something more happens without doubt to improve the visitor experience through a customer-oriented service, a staff that knows how to anticipate the demands of this, a well-managed facilities and services appropriate to the expectations of those who hire them.

Tourism quality is undoubtedly the cornerstone of this equation: it improves the competitiveness of Spanish tourism companies, favors customer loyalty and benefits the destination.

The alternative to the hotel (and with free accommodation)

The alternative to the hotel (and with free accommodation)


A small list for all those who have not yet decided what to do this summer

The alternative to the hotel (and with free accommodation)

Now you no longer need to look for a hotel or apartment to enjoy a vacation away from home. Currently, there are many alternatives for free or at a modest price, which will make it much more affordable to go on a trip this summer.

A small list for all those who have not yet decided what to do this summer:

CouchSurfing is one of the best known channels to travel in an alternative way. It is a social network that connects people who give their couch, bed or floor to a traveler. The operation is very simple: a person who does not know you accepts you as a tenant in your home for nothing. It only seeks to help and share another experience, another way of knowing the world and making new friends. More than getting a free place to sleep, it is a cultural exchange.

The most important thing in this social network is your profile: it is your cover letter. Depending on this, people will leave you or not a space in your house. On the other hand, it is good to look at the references that other users give about the place you want to go or the guest you are going to have in your home. It helps a lot to know what you’re going to find.

WWOOF is a non-profit association. What it does is put volunteers in contact with farms or rural people who need help. In exchange for going to work there for a few days they will give you food and free accommodation. They also promise to leave you free time so you can get to know the country better.

Generally, four to six hours a day are worked. Like the CouchSurfing, it is a different way of knowing the country, since it allows you to share the stay with native people and volunteers who come from very diverse places. There is never any financial compensation and the relationship that is built must be free and voluntary.

In this association it is important that the farms within the project work mainly with ecological and sustainable methods. That way you can sleep without paying money in exchange for working for a project. Although previously you must pay a small fee to access the list of farms for a period of one year and be able to know the contact information.

Of course, it is important to know the conditions previously. Each farm can put what they think is convenient and before going you should be sure that you agree with them.

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Camping in the Garden
This website is the ideal alternative for people who want to go on vacation with the tent, but without paying the price of a camping. They put in contact people willing to give up a space in their garden for a small fee, between 5 or 7 euros per person per night.

Apart from letting you sleep in your garden, depending on each host will be added other advantages, such as the use of a pool or tennis court. What they usually give access, most people, is to the bathroom so that tenants can clean up.

This project, which started in 2013, already has more than 500 hosts in France and more than 1,200 spaces. Now it is beginning to expand in Europe.

Home exchange
There are different websites that put families in contact to make a home exchange during the holiday period. Most have similar rules. Normally, in order to access the database, a fee of around 100 euros per year is requested. Once paid you can access all the information and you can make as many exchanges as you want during that year.

It is recommended to correctly specify all the requirements and how is your home so that there will be no confusion later. It is also very important to tell what sites you are interested in visiting and at what dates your house is available. The process to reach an agreement is usually extended for a few months, so it is necessary to be proactive to make this type of travel.

Many people are afraid to leave their house to a stranger, but this method is based on mutual trust: you are in the house of those who occupy yours. Therefore, it is believed that people will not do anything they do not want to do in their home. In addition, these portals have different means of verification and security to make the exchanges. You can always choose who you want to do it with. Many times the car is also included in the deal.

Caring for someone’s house
If you do not have a house to exchange, but you are willing to take care of another one and travel for free, this is your alternative. In portals such as Mind My House or House Carers you can find different offers that in exchange for attending someone’s house while the owners are on vacation, they will leave your home for free to stay during that period.

In most of these platforms they ask you to register before paying a fee. From that moment you have access to the database. You can search among all offers and contact the owner that you think is the best option. Between the two you will have to decide what services you have to provide in exchange for the use of the house and sign the corresponding documents.

Sleeping in monasteries
Another option is to go to sleep in monasteries. Not all have the same conditions. There are some that are very luxurious with a high price. But you can also find places that give you food and sleep in exchange for donations or that are free. They usually have only the basics and the food is what the monks or nuns who live there do.


Hotel in Lisbon – 3 recommendations for good hotels in the city center

Hotel i Lisboa e1481637563954 300x198 Where to stay in Lisbon? The Portuguese capital is big and there is a lot to see. Therefore, in this article you can read about some hotels in Lisbon that are close to the most relevant attractions.

Whether you are driving or flying for a big city trip, you need to find a place to stay. The most obvious option is to find a hotel so if you expect to go to Lisbon in the near future, see a few recommendations below.

But first and foremost – what to look for when the hunt is started at a hotel in Lisbon ? The best answer is that the hotel would like to be located near the city center, so you can experience the best sights and get good shopping , entertainment and other opportunities.

Secondly, most travelers also operate within a budget. Most common tourists limit at $ 1,000 per night, so we try to stay at the price below the article. In other words, it’s about getting as cheap as possible, so you can of course also find a cheap hotel in Lisbon (although prices are generally very good – at least compared to other European cities).

You can read an article about the best sights in Lisbon here , if you already have a hotel management. Otherwise, the recommendations come here!

Hotel Real Palacio – an excellent choice


One of the absolute best hotels in Lisbon for ordinary travelers is Hotel Real Palacio . It is a modern, clean and large hotel that offers just about anything that can be demanded when considering the price range.

Image result for lisbon hotels An overnight stay for two people usually costs around 700 kr . However, if you book between 3 and 4 weeks before your trip, there are often offers to find. It is not unrealistic to find a standard room with double bed for DKK 500 per person. night. It must be said to be a cannon good price – and if you are looking for even more luxury, you can of course book a superior room or a suite in the hotel. There’s something for everyone.

The location is excellent but not quite in the center of town. This is both an advantage and a disadvantage. The advantage is that there is not a lot of noise at night. The downside is, of course, that the real center in Lisbon – the two areas called Baixa & Chiado – may be some more interesting places to stay. It takes between 15-30 minutes to go to the deep center of the city, depending on the pace. However, there are 3 metro stations just nearby (2-3 minutes walking distance) so it’s an easy way to get around the city.

On the other hand, the hotel is near several interesting places that are not located right in the center, and as many ordinary tourists do not always come to experience. For example, El Corte Ingles , there is an excellent shopping center. You will also find a nice park nearby, while there are also supermarkets and restaurants in the neighborhood. It’s a good 5-minute walk to the Gulbekian Museum , which is obvious to see if you focus on the cultural aspect of your trip.

Hotel Real Palacio provides complimentary breakfast, complimentary wireless Internet access, a health club, a spa tub, and air conditioning in public areas. The reception is open 24 hours a day and the staff are super friendly. All Portuguese are generally just super friendly. You can always ask for hotel facilities or get tips to the city if you consider it necessary.

You will always experience a good atmosphere among the other travelers. Most of the hotel’s visitors are English, Germans and Americans. Therefore, there is a good opportunity to socialize, if you wish. There is of course also the opportunity to just take care of yourself if you want more.

3 other recommendations – hotel in lisbon

Below you will find three more hotels that you can safely choose on a trip to Lisbon. We of course recommend one of the above hotels first, but if you want a few other suggestions you can check these. First you will find a description for a good and ordinary hotel, later a cheap one of the kind, and finally a (relative) luxury hotel.

Hotel Príncipe Real (good)

Image result for lisbon hotelsDo not let the name fool you – that’s a shame about a new hotel and not Hotel Real Palacio , which is mentioned again. The names just remind you of each other!

Hotel Príncipe Real is a perfect hotel for ordinary travelers who want to stay in a good location, but do not feel the need to pay extra for super very luxury. The hotel has fantastic views. It is not entirely in the middle of town, but not too far away. There are about one mile to the best places, which means you can go there in a very short time, while enjoying the view beyond the city from the hotel. Otherwise, there are several subway stations nearby, so it’s never a problem to get around.

The price for a standard room for two people is approx. 8-900 kr. Per night. A really good price when considering the quality of the hotel. Exactly as we wrote before, however, there is a possibility to find special offers if you are looking at the right time (and it will typically be 3-5 weeks before departure).

Three reasons for choosing the hotel: View, location, service

See pictures and book room at Hotel Principe Real here .

Pensão Residencial Norte (common)

Now we come to the cheap hotel. Pensão is a typical choice for young travelers as well as budget tourists. However, the quality is still excellent. The rooms are nothing to brag about, but there is also nothing in the way with them. They are ordinary and clean, but there is no luxury either. Therefore, the hotel is perfect for travelers who just want to be in the room to sleep and just be out of town. In terms of location, it can hardly be better. The most interesting things are almost all under a mile away. For example, the famous Santa Justa elevator is within 200 meters.

The best way to describe the hotel is that it reminds of a hostel, where one has a room for himself. If you book one of the cheap rooms, you must live with a shared bathroom. For about $ 50 extra you can get a so-called classic room with its own bathroom.

The standard price for a regular room is DKK 400 per night (two persons). Often, however, they have offers, so that an overnight stay comes down (and sometimes below) the $ 300. That’s right, really cheap. However, the hotel also has finer rooms that you can choose to book. The point is, however, that the hotel is a strong choice for travelers with a tight budget.

Three reasons to choose the hotel: Price, location, possibility of upgrading


Santa Justa Lisbon (cheap)

Image result for lisbon hotelsAnd now for a hotel in the higher price range. Santa Justa Lisboa is right in the center and the rooms are all very high class. It is 100% clean, the rooms are modern and have TV, air conditioning, city views, etc.

Wi-Fi works, of course, as it should. Breakfast is almost always included in the order (keep an eye on when booking) and it is large and varied. You can eat all that you want, so it obviously gives a good start to the day.

The price is of course expensive. An accommodation usually costs around 1800 DKK for two people, but there are often offers to find. Looking at, it is often listed at 1300 kr per night, which is a saving of 500 kr. Anyway, the hotel is more expensive than the other two mentioned in the article. If you are concerned that everything on your holiday should be absolutely perfect then this is the hotel in Lisbon, one has to choose. No doubt about it.

Three reasons to choose the hotel: Luxury, location, good service

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You can search for more hotels online if none of the above falls into your taste. has an overview of most good hotels in Lisbon .

Apartment in Lisbon

Image result for lisbon hotelsSome prefer to find a holiday apartment rather than a hotel, and it is quite understandable. Holiday apartments give more freedom and often you can find an excellent location for a price that is far more friendly than at hotels (it may also go the other way in some places).

AirBNB is the best place to find a holiday apartment. In general, they are also cheap in Lisbon, at least in comparison to the other western metropolitan areas. The average price of an apartment with an OK location is around 400-500 kr. Per night. However, you can also find cheaper. We have no specific recommendations, but you can look around the page and see if you can not find an apartment with good reviews if this is the way you’re going to go.

You will receive a discount of at least $ 100 if you register with AirBNB through this link . It may not sound very much, but any discount is worth taking – especially if you’re on a budget. The discount depends on the dollar price, so click on the link to see the exact amount. The discount is automatically used when booking your first apartment from AirBNB.